Joe Marcoux M.Ed.

leverage and scale

My passion for this profession began with leveraging technology to scale the delivery of meaningful information. I entered the field by designing digital solutions to replace traditional one-on-one, hour-long in-person courses. My first project focused on delivering health-related information through a carefully designed learning module that combined technology with learning psychology. This scalable solution has now been viewed over 25,000 times, achieving the same impact as 3,125 working days—but at a fraction of the cost, time, and effort.

This experience revealed the true power of effective information delivery. Every learning experience must be custom-tailored through a deep understanding of learning psychology and learner demographics. Key elements like self-navigation, timing, and relevance are foundational learning principles I incorporate into every design.

By combining Learning and Development expertise with Project Management strategies and productivity frameworks such as Lean 5S and DMAIC, I consistently deliver successful, impactful solutions. My strong soft skills allow me to bridge silos and foster collaboration, ensuring seamless execution of training initiatives.

I also recognize that selecting the right type of training for effective knowledge and skill transfer is both an art and a science. Teaching someone to ride a bike through a manual is far less effective than guiding them through key principles followed by hands-on practice. Similarly, creating an overly interactive course for general awareness can overwhelm learners and hinder engagement.

Have you ever wondered why employees don’t always apply what they know? The answer often lies in a lack of conviction, not knowledge. Simulating real-world context and consequences has been proven to drive behavior change. For example, everyone knows not to drive 40 mph in a 30 mph zone—but truly committing to that behavior often requires experiencing the consequences. High-stakes safety and compliance training are most effective when they incorporate contextual simulations that inspire lasting behavioral change.

program development and tracking

Program development and implementation of enterprise scale tracking.

Employee retirement and turnover are key problems that many organizations face in today's market. My experience in Learning and Development includes creating and implementing enterprise scale programs for issues such as compliance reporting, employee development, and mission critical employee tracking. These programs required collaboration with Director level stakeholders and have been implemented enterprise wide to reduce single points of failure and provide a robust organizational health during times of employee turnover.

Reach out and let's discuss how I may serve your Organization!

Formally trained in the following software

Video Editing Products

- Camtasia Certified
- Snagit
- Biteable

Microsoft Office Products

SharePoint Authoring

Google Office Products

Learning & Development Authoring

- Articulate Storyline 360
- Articulate Rise
- Adobe Captivate Certified

Project Management Tools

- Trello
- Asana
- Jira
- Microsoft Teams

Audio Editing Software

- Audacity

Image Editing and Authoring

- Affinity Publisher
- Affinity Designer
- Affinity Photo
- GIMP

Learning Management Systems

- Moodle
- Canvas
- LMS365
- UKG

Video Conferencing

- WebEx
- Zillow
- Microsoft Teams

Data Analytics

- PowerBi
- PeopleSoft

... continually updating!

Work History

5/2023 - Current

Grant County Public Utilities District

Senior Training Coordinator Hydro Generation, Project Manager

With extensive experience in identifying training needs and gaps within organizations, I excel in working with stakeholders to recommend the most effective delivery methods for learning, such as online, classroom, or hands-on/interactive approaches. I ensure compliance training is identified, accessible, and metrics are produced for transparency across the enterprise. I engage with various departments and employees throughout the district to ensure understanding and implementation of training content, and communicate procedures effectively to ensure employees are fully trained in appropriate practices. I design, produce, and measure creative and effective training roadmaps for employee education, including developing training sessions, e-learning resources, workshops, and events. I maintain proactive knowledge of areas of weakness and facilitate appropriate training, conduct orientation sessions, and create measurable training plans for efficiency and concrete education.

2/2021 - Current

DesignWorks NCW LLC

CEO, Project Manager, Instructional Designer

LMS365 Catalog Administrator, Project Manager, and Instructional Designer. I have experience working with Fortune 500 Organizations, and Public Critical Infrastructure. I have developed Instructional materials for diverse learning demographics as well as the Public and Private Sector. I assist in identifying measurable stakeholder objectives and for subsequent evaluation to assess efficacy of instruction. I implement measures to identify the strength of performance, such as achievement tests, quizzes, simulations, and performance verification. I consider upstream and downstream costs as well as evaluate if Instruction will address a performance problem.

6/2021 - Current

Briotix Health

Ergonomics Consultant

I provide ergonomics consulting to a fortune 500 organization as well as private small businesses. I provide in-person and remote ergonomic services, and assist in identifying Ergonomic Hazards, Implementing Ergonomic Solutions and working with stakeholders to address and prevent Musculoskeletal Disorders in the workplace. I utilize accepted evaluation forms from organizations such as OSHA, and NIOSH as well as objectives measures with instruments calibrated annually.

9/2011 - 2/2021

Biosports Physical Therapy

Physical Therapist Assistant/Aquatic Therapy Supervisor

Physical Therapist Assistant Aquatic Therapy Director implementing Physical Therapist’s plan of care with minimal supervision. Extensive experience in supervisory role of Physical Therapy Aids. Outpatient responsibilities included supportive role in goal analysis and completion. Direct patient care performed with emphasis on functional biomechanics and current pain neuroscience. Developed and implemented the Aquatic Health Safety & Operation Procedure and employee training program. Participated in and delivered in-service training materials to all Physical Therapy staff concerning functional biomechanics and current pain neuroscience.

11/2008 - 6/2011

Hands on Physical Therapy

Physical Therapist Assistant/Facility Supervisor/Clinical Instructor

Physical Therapist Assistant implementing evidence-based practice approaches to address chronic pain and spine requiring cyclical implementation and evaluation of interventions for efficacy. Worked with diverse demographics and complex diagnosis to establish and support the completion of identified goals. Operated in role of clinic manager with remote supervision as well as clinical instructor for Physical Therapy Assistant students

Education

2018 - 2020

Western Governers University

Master of Education

Instructional Design Major

1996 - 2000

Ball State University

Bachelor of Science

Philosophy Major, Sociology & Anthropology Minor

2006 - 2008

Greenville Technical College

Associates of Health Sciences

Physical Therapist Assistant Major

Professional Certifications & Licensure

Extensive list of skill development through Coursera, LinkedIn Learning, and various continuing education providers.

Google Project Management Professional Certificate

In Progress

LMS365 Catalog Administrator

Issued

10/1/2021

Adobe Certified Professional – Captivate

Issued

3/1/2021

Techsmith Camtasia 2019 Certification

#mcauc6fpc9vz

Issued

11/18/2020

Techsmith Snagit Certification

#drdik57pnwcz

Issued

07/29/2021

Action at Work by Cathy Moore

#mcauc6fpc9vz

Issued

11/18/2020

BLS Provider

Issued 2/20/2018

Physical Therapist Assistant

Issued

1/2/2009

3/13/2022

CEAS I Certified Ergonomic Assessment Specialist

Issued

8/31/2011

NSCA Certified Strength and Conditioning Specialist

Issued

7/12/2011

12/31/2023

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